A couple of years ago, we released our brand spanking new Box Office. This new and improved version kept almost every bit of functionality as the old one, had a new, better UI and added some new capabilities. I think it's fair to say it's been a success

There was one rather popular thing the old Box Office could do that the new one couldn't--until now. You couldn't lower the price of one item just this one time. You'd have to create a proper discount or a differently-priced item.

We always intended to restore this ability at some point, with a bit more security around it. We expected to really rethink and redo how to process these, and in the end, are doing these in quite similar fashion as they used to work--showing them as discounts.

The button to apply a Price Override isn't too obvious (This is by design). You'll see it hiding out towards the bottom of the shopping cart readout.

To the box office manager, they are just lowering the price of some items for a specific customer. To track them across all of your reports, however, you'll see the price difference reflected as a custom discount.

This should reduce the number of items and discounts you have to create a bit and clean up your screens somewhat.

To learn more about applying a price override, get in the know here.