In a big boost to enabling customers to self-service, they can now transfer tickets to other people without contacting you. Or cancel no-cost tickets in a ticket package if they change their mind.

Customers see not one but two new screens in their online customer profile--Your Events and Your Packages.

Your Events

On Your Events, customers find they can transfer individual tickets to another person or pull up all the tickets on their mobile device for a single show.

Ticket Transfers send an email to the recipient with a custom message, inviting them to accept tickets, and thus, use them. It's like gifting but after purchase.

Your Packages

Similar to Your Events, customers can transfer tickets from their ticket package from here. In addition, they can cancel tickets altogether--it's like a refund but no money exchanges hands.

After canceling a ticket, the customer can get a different ticket on their package.

You don't need to do anything to take advantage of these new features--they are automatically made available today.