The Canada Revenue Agency (CRA) stipulates that a registered charity cannot return a donor’s gift. As a donation transfers ownership of the money from the donor to the charity, once the transfer is made, the charity is obliged to use the gift in carrying out its charitable purposes. If you are in Canada, this applies to you.

To help keep you out of trouble, we have disabled donation refundability for our Canadian clients. Hopefully, your cold-footed donors will accept the CRA's no-takebacks policy. You may link to the CRA website to help support your customer service response.