At the Premiere and Enterprise pricing tiers, Elevent can step up our preparation, support, and monitoring efforts to make sure your most critical on-sale windows and special events go off without a hitch.

We realize not every Premiere and Enterprise client knows they have this option; and conversely, relying on you, our fearless, overworked event presenters to mention this in chat or a meeting with us wasn't really happening as often as we'd like.

Now, any time you want to give us the heads up, just go to the Knowledgebase, find the "Request Hypercare Support…" article, and fill out the form. This'll trigger us to prep for the big day(s) and keep an eye on things.

What is Hypercare, anyways?

Looking ahead to Hypercare events, we get proactive. If we think your event might need a boost in either tech and/or human resources, we'll apportion what seems reasonable. We're in this together, don't forget--the better you do, the better we do.

The entire support team familiarizes themselves with your upcoming event in advance and remains vigilant during the hypercare window to respond speedily to any issues that arise.

• Premiere clients: Up to 16 hours of Hypercare per year
• Enterprise clients: Up to 40 hours of Hypercare per year