A Delivery Method is simply how you deliver what you sold to the customer. We do a lot of digital delivery in the ticketing world, so it might not be something you ever thought about.

You can also sell tangible goods--like merchandise and concessions--alongside tickets and everything else. We expanded delivery methods to allow different delivery methods to be chosen for each type of product in the cart.

This is one of those seemingly simple changes that has a ripple effect throughout the system. It affects online sales, walk-up/phone sales, reporting, configuration, and revenue.

Delivery Methods are set up in each sales channel you manage. Most orgs keep it to Web and Box Office, but you can make your own.

Now, you can add/remove products for delivery method you offer.

So if you only want to offer Fedex 2-day shipping for merch and membership welcome packages, no problem.

Furthermore, each product can set its own Delivery Method Fee for each delivery option. If FedEx 2-day shipping is free for membership welcome packages but costs $8 for merch, set that here.

Online (including embedded widgets) and the Box Office point of sale will offer these options in a clear, concise way.

We made the important decision not to offer the user a choice for each and every line item in the cart. It's tedious and super-frictiony to make the user choose a delivery method for each set of tickets or item in the cart. All tickets are delivered one way, all merch another, all memberships another way, etc.

Learn more about setting up Delivery Methods in sales channels here.