To minimize disruption while you work, we extended the length of time a user could be idle in the Back Office and Entry before needing to log in again.

Beforehand, if a user was logged into Elevent anywhere and idle for more than an hour, they'd need to log in again to keep working. Because of the security around a point of sale, the timeout in the Box Office is still 1 hour, but now you have up to 3 hours when working in the Back Office or Entry.

A note about working in multiple tabs--that's welcomed, of course, but each tab must get factored in to deciding if you are idle for too long. If any Back Office or Entry tab is idle for more than 3 hours, you will get signed out everywhere and need to log in again.