Members are hard to get and they are amongst your most valuable constituents--so every which way you can retain them is essential.

To make it easier for members to stay members, we've introduced grace periods for memberships. An optional setting, you can now set a grace period for the number of days after a membership expires when a member still has the option to renew--and not have to re-enroll as a new member.

To add a grace period to any membership tier, visit that membership in the Back Office. Then drill down into the View Renewal options for that membership.

Determine the number of days after a membership expires when the member can still renew.

Save that and you're done.

After this change, recently expired members (within the grace period) will no longer see the option to buy a new membership; they'll see they still have the option to renew.

At the box office, the behavior is much the same--sales agents can pull up a recently expired member and will be prompted to renew instead of selling a new membership.

Note that members in the grace period can only renew their prior membership; they can no longer upgrade, at least not before renewing.

Learn more about making memberships renewable here.