Introducing Universal Vouchers--one of the most advanced and flexible ways to offer tickets and other items ever. This is a big additional and practically qualifies as a whole new product offering.

The impetus for Universal Vouchers is two-fold:

• The need to offer a voucher that could be used to get more than one type of thing. Such as a voucher that doesn't care if it's a regular or matinee ticket, or an in-person or virtual show, or a day pass on any day.
• The need to quickly kick out Quantity X of emergency, rain-check vouchers. Those back-pocket, make-good vouchers you might need for a variety of customer service issues. Maybe you have to turn away some people from a sold-out show or as an alternative to a refund for a canceled show.

That's a lot of impetus.

We made Universal Vouchers a 3rd type of Extra. Which means they can do a lot. It also means they are far from the simplest thing to wrap your head around.

The high points:

• They can't be sold or part of an order--at least not directly. So they don't have prices, taxes, service charges, discounts, or any of that.
• Each one is just quantity 1 - they are single vouchers
• They can (and often will be) added to a Voucher Bundle. That's how they can be sold or issued to people in an order online or at the box office.
• If they aren't in a Voucher Bundle, they can just hang out as loose vouchers you give to people or be assigned to--and restricted to--one user who can use it.
• They can be used to get a lot of things, including tickets, passes, ticket packages, memberships, and concessions

The flexibility of these vouchers is really the high point. No matter what enormous, crazy, bespoke schedule of events you have, here is this one voucher you can issue that a customer can use for just about anything. When you create one, you go shopping around all of your products to determine what the voucher is eligible for.

The customer either has a voucher code or owns some vouchers--and uses them online or when they walk up to any Box Office station. They'll even volunteer to get used up in embedded widgets--the kind of thing you'd only think possible in old-style, janky iframe embeds.

We're going to be listening to you to learn the ways you take advantage of Universal Vouchers and how they can be made easier and better. Come join us on our next webinar for a deeper dive.

Until then, get to know how to Create Universal Vouchers, Issue them, and Manage Them