Few moments in an attendee's visit make them feel more welcomed than a warm, personalized greeting. We'll help you welcome your visitors at key moments in their audience experience on the day they attend.

Introducing customer labels in Entry--little indicators that display when customers are checked in to let your entire staff know when a new member, donor, first-timer, or lapsed returning customer have graced your doorstep.

Setup

None. It's already happening. Whether you do anything with these labels is up to you.

To really take advantage of these day-of indicators, we recommend communicating a consistent verbal welcome policy for each of the 4 labels. For instance, when you welcome a new member, you may have a new member gift you want to press into their palm. Make sure your front-line staff know the drill.

Entry labels in action

Keep an eye out for:

• Member: The attendee is an active member
• Donor: The attendee has donated in the past at least once
• First Time Visit: This show is the first show this person has attended
• Returning Visit: This person is attending their first show in over a year

At this stage, welcome labels aren't customizable and only display when scanning in users (not List Mode) on the Entry app. These haven't yet been extended to the Elevent At The Door iOS app.

Learn more about personalized greetings here.