We've added some additional utility to Saved Orders--most notably, you can now associate saved orders with a specific customer.

If you haven't explored them yet, Saved Orders are pending orders where whatever the customer wants is reserved for them until they are ready to pay. It's a great solution for group/VIP reservations or open tabs at the bar.

Saved orders can contain anything--tickets or seats, merch, concessions, passes & packages, gifts, even memberships and donations someone intends to buy or make.

Before now, you could leave notes and see who the order was for. It wouldn't fully assign a saved order to customers already in your data.

Associating Saved Orders with a Customer

Now, you can search for or register a new customer in the Box Office as you normally do; any saved order created or updated with that customer pulled up will be associated to that customer.

When you search for and investigate any saved order, you'll see which customer it's assigned to.

Additionally, when you look up a customer in the Back Office, you'll see any saved orders they currently have.

Saved Orders Returned in the Elevent API

For integrated systems (CRMs especially), you can get information about any saved orders associated to a customer. There's a lot of potential value: You could auto-remind customers about their saved but expiring order or where and how to make that payment so they don't lose their reservation.

Get to know saved orders here.