Man, refunds in Elevent are powerful. Potentially over-engineered. You can refund a part of any one of the taxes, fees, or prices on a thing that was part of an order while keeping the books in sync.
With great power comes great potential for confusion.
The most common thing an agent wants to do when refunding is:
- Refund all money to the original payment method
- Cancel everything in the order so the inventory is returned and the customer can't use it
That scenario has always been a click or two and off ya go.
Where agents could get confused is when doing a partial refund. The way it had worked--the agent would deselect the items so they wouldn't be refunded. Make any further adjustments, and then submit the refund.
It wasn't so intuitive for staff to deselect items that shouldn't be refunded. So we introduced a button to switch it around.
Now, staff can easily deselect everything that was going to be refunded--and select what will to refund.
We also added an all/none toggle to cancel tickets. In case you ever need to refund many tickets but allow the customer to continue to use them. Or conversely, keep the money but render the tickets unusable.
Similarly, we added all/none toggles to refund all taxes or service charges.
Revisit the Box Office agent refund guide if you dare.