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Ticket Sales From Ticket Packages Get Their Own Order Code

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Since the dawn of Elevent time, both the acquisition of a ticket package and grabbing tickets with it were nested under the same 6 or 7-digit order code. In other words, even though a customer would get a whole ticket package in one transaction and then use that package to get actual tickets in one or more separate transactions, you'd see it all in the Back Office and Box Office in one order.

Like this:

image.png

There are definitely some advantages to doing it this way--this made it quite easy to see which ticket package was used to get which tickets.

But there are trade-offs:

  • It's less intuitive in some ways, when it really is two different transactions performed by the user and/or your staff
  • It makes integrating the data into external systems more complicated.
  • Perhaps most importantly, it limits our options as to how we can craft how users use ticket packages online

After careful consideration, we've decided to change the way ticket package orders are recorded. Now, using a ticket package to get tickets will create new, standalone orders and order codes with each "fulfillment" transaction. Like this:

image.png One user's order history

You won't really notice any new features or UI…yet. But this paves the way for us to explore ways to allow ticket package holders to also buy non-package tickets at the same time or use multiple packages concurrently.