What's new in Elevent

You've always had a couple of options how to display widgets for more standalone items like passes, ticket packages, memberships, or extras - either as a quick add-one-to-cart button or a "list" widget, which embedded a small block of content right on your own webpage.

But individual tickets have always had only one option--an inline list widget, which would embed something like this into a webpage.

This is a great solution for many events, especially when there aren't many showtimes to choose from. But when you have an event with more than a few showtimes, that gets unwieldy--so we created ticket button widgets. Just like other button widgets, a ticket button widget wraps around a button or link on your own site, turning it into a ticket-purchasing call-to-action.

Ticket button widgets can be easily generated from the Embedded Widget Generator--just choose an Event widget and choose button.

Replace the <!--Custom HTML Code--> clause with the button on your website and you're all set.

Private allocations are powerful ways to hide and set aside private tickets to one or a million different showtimes if you have a list of current and future users who should see them.

Discounts also work well if you want to make special pricing available only to customers who know a promo code.

This new feature takes the best of both worlds--introducing a way to apply an access code to a private allocation--from here, any users who enter the correct code will reveal private tickets during that transaction.

You set up an access code in any private allocation.

Find the Access Code field and create a code.

Distribute this code to a select group of people.

When they go a-ticket shopping, whether it's on goelevent.com or embedded on your website, they'll have the option to enter the access code and reveal those private tickets.

Learn more here.

The Event Reporting Date Reports, used often for reporting out event-specific sales data, can now be scheduled to be emailed to you every hour, day, week, or month.

Just visit the Event Reporting Date report in Reports.

Press this button.

Choose the frequency you want to receive the email (e.g., Daily).

This report has a ton of different calculations to offer--more than any one user probably wants to (or should) see. That's by design--when reporting out to distributors, artists, producers, promoters, or rightsholders, it's common to think creatively about how to factor in comps, member benefits, and how exactly ticket sales should be computed.

When scheduling this report for auto-delivery, you can now pick and choose which columns to exclude so the report contains only the information you wish to share.

To better understand what each of these columns really mean, learn more about this report here.

For the C-levels in your life and your venue operators, there is a new Executive Summary report that pulls together some key metrics, summarized sales data, and a breakdown of payments and cash deposits.

In the Accounting Reports section, locate Executive Summary.

This is a great report to schedule for daily/weekly delivery and/or save as a favorite report with a rolling date range.

Learn all about it here.

Since global gifting was introduced, one of the most oft-requested features was the ability to claim gifts on behalf of recipients. This is now possible in the new Box Office.

Advice from Elevent: Exercise caution when claiming gifts on recipients' behalf. If you don't think it through, you can get into some sticky situations.

In the Box Office, search for a customer by name or email--you are looking for the recipient of the gift, not the purchaser.

Press the button. If you don't find the recipient, you will register them with first name, last name, and an email address.

Now that you've successfully pulled up a customer, press the Redeem Gift button.

Enter the gift code in the field and press Claim Gift.

Learn more here in the Knowledgebase.

Whenever we get to talking about Sales Channels, it's advanced user stuff. This is fairly straightforward though--sometimes you just don't want to sell certain types of items from certain points of sale.

On any non-web sales channel, you can uncheck product types to make them invisible on that sales channel.

Uncheck what you want to suppress from that sales channel. For instance, above we disabled tickets, passes, ticket packages, and memberships from our concessions stations, but we left Extras to sell gift cards and Donations because, hey, donations are always welcome. And of course, concessions and merch.

When agents are selling through a specific sales channel, any types of products not sold via that sales channel will never appear as tabs in the product tabs.

Learn more about sales channels here

This feature is available in the new, Beta Box Office Only.

Online customers can already opt-in during a membership purchase or go back to their Elevent profile and enable their membership to auto-renew. Now it's possible for Box Office agents to do this for members as well.

First, press to bring up the member in the Box Office.

In the customer overview, you'll see the expiration date of their current membership--press Add Payment.

Enter the member's card information in the field and press Save.

Learn more about memberships from the Box Office here.

Beforehand, the "External" payment method was more of a catch-all payment method for anything sold where payment was processed outside of the system. Now, you can classify box office transactions as paid via ACH or Check explicitly.

In the Box Office app, agents add items to a cart as they normally would, and when they get to payment, choose the External tab. They'll see the ability to choose ACH or Check alongside External Device.

They can use all payment methods for known-customer sales or anonymous customer purchases.

Tip: use order notes after the fact to notate the check # of ACH reference #.

Reports have been updated to itemize and filter by these additional payment types.

This is only available in the Beta Box Office--the future of Box Officing.

Introducing the ability to subscribe to and schedule periodic report delivery to your email address.

First, find and open a report you want to receive hourly, daily, weekly, or monthly.

Press the new purple Email button  .

Next, choose a frequency for how often you'd like this report to be emailed to you.

Some reports, like Total Sales Revenue, will allow you to choose to omit certain columns from the reports you receive. Any unchecked columns will not be included in the report you receive.

Press and your report is now scheduled for email delivery.

This is a brand new feature and is very much in Beta status; we welcome your feedback on how well it's working for you and what might help it become more useful.

Scheduled report delivery will eventually be extended to all reports capable of supporting it--with this first push, it's available on the following reports:

• Total Sales Revenue
• All Product Sales Revenue Reports
• All Product Sales Detail Reports
• Venue Sales Revenue
• Showtime Allocation Detail
• Event by Reporting Date

Learn more here.

For the inner bookkeeper that resides deep within all of us, it is now easier to categorize and reconcile according to your own internal chart of accounts and GL account codes.

On each individual product (e.g. ticket, pass, ticket package, membership, donation, concession), you can assign it a GL Code to match your chart of accounts.

It's okay if you have past sales history--your GL Account reporting will apply retroactively.

To view sales activity categorized by GL Code, run either the Stripe Payout Report or Transaction Reconciliation Report.

Or export detailed item-by-item sales by GL Code in the new GL Code Export Report

Learn more here.