What's new in Elevent

We've introduced significant new white-label reserved seating features that, well, we've never actually seen before--a no-developer, totally native embedded true reserved seating (RS) embeddable widget. This means you can fully embed and style a robust reserved seating ticket flow natively into your website without a developer--without an internet-hating iframe or other hack.

You don't set up your venues, showtimes, or website integration in any different way than before. The embeddable ticket widgets just now magically handle things.

First, you set up a single or multi-section seating plan, where at least some of the sections are reserved seating. This enables customers and box office agents to choose specific seats at the time of sale.

Pro tip: Allocation Templates make scheduling bulk RS showtimes quick and easy. Get to know this powerful tool.

Once you schedule RS showtimes and schedule tickets to go on sale, you simply embed the same ticket widget as any showtime. You can copy and paste it from the Widget Generator, integrate to the External Web API and automate it on your own website, or use our WordPress Plugin.

Customers now select their section (if there are multiple sections) and pick their own seats on your website. No awkward look and feel, no links to other websites, no iframes that are actually other websites--just your actual website selling rows and seats.

In a big boost to enabling customers to self-service, they can now transfer tickets to other people without contacting you. Or cancel no-cost tickets in a ticket package if they change their mind.

Customers see not one but two new screens in their online customer profile--Your Events and Your Packages.

Your Events

On Your Events, customers find they can transfer individual tickets to another person or pull up all the tickets on their mobile device for a single show.

Ticket Transfers send an email to the recipient with a custom message, inviting them to accept tickets, and thus, use them. It's like gifting but after purchase.

Your Packages

Similar to Your Events, customers can transfer tickets from their ticket package from here. In addition, they can cancel tickets altogether--it's like a refund but no money exchanges hands.

After canceling a ticket, the customer can get a different ticket on their package.

You don't need to do anything to take advantage of these new features--they are automatically made available today.

For Developers

Building your own web schedule, attendee app, or ticketing integration? If so, using our new External Web API and a slew of additional data fields on events can completely automate the process.

The External Web API needs to be enabled by Elevent, so if this is something you wish to explore, let us know.

When enabled, on events you will see several additional fields on events that are only exposed through the External Web API

Some of these, like Genre or Section, are categories that can receive a comma-separated list of values.

All event and showtime data is easily retrievable for other systems to use from the External Web API. Here's where you can learn all the details.

Before, only members who enrolled to auto-renew with their saved payment card would receive a email alerting them that in X days, their membership was set to auto-renew.

We added a new automatic email that is sent to non-auto-renewing members to alert them they are about to lose their member privileges. It's another easy tool in your arsenal to help retain and grow your member base.

To enable, simply make sure auto-renew is enabled on each membership's renewal option and set a lead time in days. Find this part of your membership:

Create or edit the renewal, and make sure Auto-renew is enabled

The Auto-Renew Notice Lead Time is the number of day before membership expiration when the email will go out.

You can preview and customize this email in Email Templates in your Account Settings. Look for the Membership Expiration Notice email template.

You can direct users back to the membership page on your own website (instead of goelevent.com) by entering a renewal URL.

For those of you using reserved seating sections or venue layouts, when you combine those with a lot of individual showtimes, creating complex schedules of RS showtimes was a bit of a chore. While you could copy showtimes or use the Advanced Show Scheduler, both methods are more tedious than importing showtimes from Airtable or using the multi-scheduler.

We've added a new allocation template creator/editor for reserved seating templates and added support to the multi-scheduler to make replicating complex reserved seating showtimes a breeze.

Learn how here.

We've added the ability to request and collect round-up donations in the new Box Office in addition to online.

Set up is the same as enabling a donation for round-up online--in the Donation in Back Office, you simply set Round Up Eligible to Yes

In all future box office transactions, just before finalizing the purchase, agents will have the option to check a box and offer a round-up micro-donation.

Not only does this add a small amount of donations to your cause, but it's a creative and easy way to go cashless at the point of sale.

Showing Off Updates From the Dashboard

Big news today, we're starting a public changelog so you're always up to date with all the updates, improvements, and fixes that are made in Elevent.

Even though we work on Elevent all the time, sometimes it may seem that not much is happening. This changelog is here to improve that very important part of the communication between you and us.

You'll always receive an update when we change something in the widget, or if needed all things we've changed are available on our changelog page.