What's new in Elevent

With extended data about events comes a need to import more of that data easily--enter our Airtable integration.

If you've imported events or showtimes from Airtable in the past, be sure to check in the support team on chat to get the new Airtable template--it contains some handy improvements and can import just about any bit of information that Elevent can hold about events and showtimes.

This really comes in handy if you are using the Elevent for WordPress plugin or are integrated to the Elevent Extended Web API.

Also helpful--now you can categorize event types on whatever you call them, not their out-of-the-box names.

In addition to importing In-person, live streams, and virtual/on-demand showtimes, the new template also includes a Sub-events tab, useful for importing parts of events, like shorts, performers, sessions, works, or acts that comprised a multi-part event.

Learn more about Importing Events and Importing Showtimes from Airtable.

Elevent for WordPress now has a slick new ability to combine sub-events into shorts blocks, line-ups, or in-event schedules. Introducing multi-part events in the Elevent for WordPress plugin.

On each Elevent Event in WordPress, you will see a new field--Multi-Part Event.

By adding some sub-events to a multi-part event, you create a relationship between a ticketable event that contains several sub-events, and each individual sub-event, no matter what it is or how you display it. This allows each sub-event, whether it's a short film, short performance, piece, conference session, performer, or act to have its own findable landing page. That's more surface area for each ticketable event--more ways for customers to gain interest.

Multi-part events come with a handy new WordPress shortcode you'll want to add to your single event page templates: multi_part_event

On the event page for the multi-part event, in addition to selling tickets, it'll automatically build a little breakdown showing off what's in store.

Meanwhile, on the landing page for each individual sub-event, they'll see what it's presented alongside and be directed to buy tickets to the whole program.

You'll need the Elevent for WordPress plugin to take advantage of this feature.

We've introduced a new Event List view for the WordPress plugin, using the new Elevent ticket button widgets.

The List View is ideal for schedules with extremely dense schedules, particularly for a single event with many showtimes in a day, week, or month. You'll lead with the List View when date/time and location are the driving factors in a customer's shopping experience (as opposed to choosing what event(s) they want to attend). This is particularly effective for cinema or live performances doing a run of a show.

Each showtime button offers users the ability to add tickets to their cart right then and there.

Or, if they want to explore the event in more depth, they can click More Details and become ensconced in all that there is about that event.

The List View uses the new ticket button widgets, so it's easy for users to pick out tickets from a schedule or list of showtimes without going anywhere else.

For Elevent for WordPress users, there are now two options for how to display ticketing on the landing page for an event--inline and the new list mode.

The original version only had this single option--inline--ideal for a limited number of showtimes, especially if the run is less than a week and you don't exceed 3 showtimes per day.

The List variation shows a denser listing of showtimes, grouped by type of showtime and then by venue, shown in chronological order.

Filtering (e.g, by venue) is still possible here on the event landing page. There's also a legend explaining what the colors on each button mean, to highlight sold out, almost sold out, and other special showtime statuses.

As with all Wordpress shortcodes, these can be used on any page builder, any theme, or any WordPress hosting environment--you just need the Elevent for WordPress plugin.

You'll find this documented on the Elevent plugin settings page in WordPress.

You've always had a couple of options how to display widgets for more standalone items like passes, ticket packages, memberships, or extras - either as a quick add-one-to-cart button or a "list" widget, which embedded a small block of content right on your own webpage.

But individual tickets have always had only one option--an inline list widget, which would embed something like this into a webpage.

This is a great solution for many events, especially when there aren't many showtimes to choose from. But when you have an event with more than a few showtimes, that gets unwieldy--so we created ticket button widgets. Just like other button widgets, a ticket button widget wraps around a button or link on your own site, turning it into a ticket-purchasing call-to-action.

Ticket button widgets can be easily generated from the Embedded Widget Generator--just choose an Event widget and choose button.

Replace the <!--Custom HTML Code--> clause with the button on your website and you're all set.

Private allocations are powerful ways to hide and set aside private tickets to one or a million different showtimes if you have a list of current and future users who should see them.

Discounts also work well if you want to make special pricing available only to customers who know a promo code.

This new feature takes the best of both worlds--introducing a way to apply an access code to a private allocation--from here, any users who enter the correct code will reveal private tickets during that transaction.

You set up an access code in any private allocation.

Find the Access Code field and create a code.

Distribute this code to a select group of people.

When they go a-ticket shopping, whether it's on goelevent.com or embedded on your website, they'll have the option to enter the access code and reveal those private tickets.

Learn more here.

The Event Reporting Date Reports, used often for reporting out event-specific sales data, can now be scheduled to be emailed to you every hour, day, week, or month.

Just visit the Event Reporting Date report in Reports.

Press this button.

Choose the frequency you want to receive the email (e.g., Daily).

This report has a ton of different calculations to offer--more than any one user probably wants to (or should) see. That's by design--when reporting out to distributors, artists, producers, promoters, or rightsholders, it's common to think creatively about how to factor in comps, member benefits, and how exactly ticket sales should be computed.

When scheduling this report for auto-delivery, you can now pick and choose which columns to exclude so the report contains only the information you wish to share.

To better understand what each of these columns really mean, learn more about this report here.

For the C-levels in your life and your venue operators, there is a new Executive Summary report that pulls together some key metrics, summarized sales data, and a breakdown of payments and cash deposits.

In the Accounting Reports section, locate Executive Summary.

This is a great report to schedule for daily/weekly delivery and/or save as a favorite report with a rolling date range.

Learn all about it here.

Since global gifting was introduced, one of the most oft-requested features was the ability to claim gifts on behalf of recipients. This is now possible in the new Box Office.

Advice from Elevent: Exercise caution when claiming gifts on recipients' behalf. If you don't think it through, you can get into some sticky situations.

In the Box Office, search for a customer by name or email--you are looking for the recipient of the gift, not the purchaser.

Press the button. If you don't find the recipient, you will register them with first name, last name, and an email address.

Now that you've successfully pulled up a customer, press the Redeem Gift button.

Enter the gift code in the field and press Claim Gift.

Learn more here in the Knowledgebase.

Whenever we get to talking about Sales Channels, it's advanced user stuff. This is fairly straightforward though--sometimes you just don't want to sell certain types of items from certain points of sale.

On any non-web sales channel, you can uncheck product types to make them invisible on that sales channel.

Uncheck what you want to suppress from that sales channel. For instance, above we disabled tickets, passes, ticket packages, and memberships from our concessions stations, but we left Extras to sell gift cards and Donations because, hey, donations are always welcome. And of course, concessions and merch.

When agents are selling through a specific sales channel, any types of products not sold via that sales channel will never appear as tabs in the product tabs.

Learn more about sales channels here