What's new in Elevent

This feature is available in the new, Beta Box Office Only.

Online customers can already opt-in during a membership purchase or go back to their Elevent profile and enable their membership to auto-renew. Now it's possible for Box Office agents to do this for members as well.

First, press to bring up the member in the Box Office.

In the customer overview, you'll see the expiration date of their current membership--press Add Payment.

Enter the member's card information in the field and press Save.

Learn more about memberships from the Box Office here.

Beforehand, the "External" payment method was more of a catch-all payment method for anything sold where payment was processed outside of the system. Now, you can classify box office transactions as paid via ACH or Check explicitly.

In the Box Office app, agents add items to a cart as they normally would, and when they get to payment, choose the External tab. They'll see the ability to choose ACH or Check alongside External Device.

They can use all payment methods for known-customer sales or anonymous customer purchases.

Tip: use order notes after the fact to notate the check # of ACH reference #.

Reports have been updated to itemize and filter by these additional payment types.

This is only available in the Beta Box Office--the future of Box Officing.

With the introduction of the new Box Office and Concessions, we decided to exclude the current iteration of our lightly used merchandise product line. It was, and still is, our intention to reinvent merch in the future to make it web-vendable, support fulfillment, and more robust inventory controls.

From your feedback, we re-implemented the existing merchandise products in the new Box Office so no one would lose any pre-existing functionality.

This means, if Merch is enabled on your Elevent account, you will once again see Merch in the main menu.

And if you have any merch items for sale, you'll see them under a Merch tab in the Box Office.

Merch supports the new, more sophisticated multiple sales tax rates, and they can be targeted by discounts and member-restricted discounts as well.

Introducing the ability to subscribe to and schedule periodic report delivery to your email address.

First, find and open a report you want to receive hourly, daily, weekly, or monthly.

Press the new purple Email button  .

Next, choose a frequency for how often you'd like this report to be emailed to you.

Some reports, like Total Sales Revenue, will allow you to choose to omit certain columns from the reports you receive. Any unchecked columns will not be included in the report you receive.

Press and your report is now scheduled for email delivery.

This is a brand new feature and is very much in Beta status; we welcome your feedback on how well it's working for you and what might help it become more useful.

Scheduled report delivery will eventually be extended to all reports capable of supporting it--with this first push, it's available on the following reports:

• Total Sales Revenue
• All Product Sales Revenue Reports
• All Product Sales Detail Reports
• Venue Sales Revenue
• Showtime Allocation Detail
• Event by Reporting Date

Learn more here.

For the inner bookkeeper that resides deep within all of us, it is now easier to categorize and reconcile according to your own internal chart of accounts and GL account codes.

On each individual product (e.g. ticket, pass, ticket package, membership, donation, concession), you can assign it a GL Code to match your chart of accounts.

It's okay if you have past sales history--your GL Account reporting will apply retroactively.

To view sales activity categorized by GL Code, run either the Stripe Payout Report or Transaction Reconciliation Report.

Or export detailed item-by-item sales by GL Code in the new GL Code Export Report

Learn more here.

Members who have an active membership that expires on a specific date will now still be able to use their member benefits on and through the expiration date of their membership; memberships no longer expire on the actual expiration date.

Before, when an agent pulled up a showtime in the Box Office, all of the public tickets available would show--including member-exclusive tickets. That could result in a cluttered or confusingly long list for those with a variety of member-exclusive tickets.

Now, when an agent pulls up a showtime, if no customer has been brought up, none of the members-only tickets will be visible. If the agent does bring up a customer who is an active member, the members-only tickets they may buy or receive will display.

Members-only tickets is a powerful feature. Learn all about it here.

Before, you could create one or more sales tax rates and determine whether each item you sell was taxable or not. Each item can have the tax calculated and paid over-and-above by the buyer or computed and reported out of the price of the item. You can even determine whether service charges paid by the customer were also subject to sales tax.

We've taken sales tax a lot further, adding the ability to assign multiple, distinct sales taxes to any one item. This is often a requirement if you have an item subject to two or more tax jurisdictions, such as a beverage/alcohol tax or VAT.

The screen when creating a sales tax has changed--you can now set defaults across product types when creating a sales tax and set more granular tax settings on individual items later on.

When setting any item, like a ticket or concession, as taxable, you can now choose exactly which sales tax(es) will be applied.

Learn more here

Note: The ability to partial refund a sales tax on an individual item when using multiple tax rates is not supported in the Box Office. This is such a bizarre set of circumstances we are not likely to support it in the future.

In the new Box office, if you are set up to use a thermal roll-paper receipt printer (e.g. Star Micronics), and you have chosen it as your receipt printer of choice, receipts will now auto-print after completion of a box office order.

Previously, the agent would have to press a print button to print the receipt.

Previously, if you took a Membership off-sale entirely for all users, any current members who still had some time left on the membership wouldn't still be able to receive the benefits of what was left of their non-renewable membership.

We made a change that will allow the remaining members, for the term of their existing membership, to still receive their benefits, whether it's exclusive member items, member-exclusive discounts, or members-only access.