New features, improvements and fixes across the Back Office, WordPress, Salesforce and more.
If you are selling a large amount of the same item of merch from your store, it can be time-consuming to scan the same code over and over again.
We've added a quantity field to the display so you can scan an item once. It will add that many items you input before scanning that item's code.
Learn how to sell merch here.
Reports got a little love.
We've added some additional utility to Saved Orders--most notably, you can now associate saved orders with a specific customer.
If you haven't explored them yet, Saved Orders are pending orders where whatever the customer wants is reserved for them until they are ready to pay. It's a great solution for group/VIP reservations or open tabs at the bar.
Saved orders can contain anything--tickets or seats, merch, concessions, passes & packages, gifts, even memberships and donations someone intends to buy or make.
Before now, you could leave notes and see who the order was for. It wouldn't fully assign a saved order to customers already in your data.
Now, you can search for or register a new customer in the Box Office as you normally do; any saved order created or updated with that customer pulled up will be associated to that customer.
When you search for and investigate any saved order, you'll see which customer it's assigned to.
Additionally, when you look up a customer in the Back Office, you'll see any saved orders they currently have.
For integrated systems (CRMs especially), you can get information about any saved orders associated to a customer. There's a lot of potential value: You could auto-remind customers about their saved but expiring order or where and how to make that payment so they don't lose their reservation.
Get to know saved orders here.
We've added one of our most popular feature requests. Now Elevent can support and automate easy sending of mass, pre-show emails to ticketholders. It's a great and easily-accessible way to schedule pre-show reminders or blast out emergency updates like a cancelled or relocated event or weather-related updates.
You'll find Email Notifications in the submenu of any event or showtime.
You will be able to send an immediate email blast out to all ticket holders for just one showtime or an entire event run. You can even create and reuse your own custom email templates that look just dandy using our rich content editor.
Alternatively, you could also schedule a pre-show reminder to be sent to ticketholders of each show X hours or Y days before their appointment to attend.
As ever, keep it light and simple with your emails to make sure they arrive un-thwarted. Just because you can include a lot of images and links doesn't mean you should.
Learn more about pre-show email notifications here.
A not-so-random assortment of small changes to make your life easier:
Learn more about orphan seat control here.
Bug fixes:
With this update from v2.3 to v2.4, we've introducing a set of improvements to improve the data sync, adding some small features, and bringing in ticket data as product types. Along with the usual set of bug fixes.
Entries, often called check-ins or scans, can be a ton of data. In an org like Salesforce, where data usage is very limited, it can mount up to a lot of data usage you don't value.
If you aren't planning to use the data about each person's actual attendance, you can check a box in the Elevent Custom Setting to "Skip Entries Import".
In Salesforce, the app creates unique products for every other type of item but tickets--these are the 'SKUs' of your product mix.
Now, Tickets also get created. These are the types of tickets you sell (and used to sell or issue)--associated with the opportunities of their actual issuance to each attendee.
In the Elevent Salesforce app, you can set a cutoff data where all sales before that cutoff date will be ignored.
Imported customers and auto-assigned items, however, have no purchase date--so they weren't being ignored if they were imported before the cutoff date. We're talking about data imported into Elevent.
Now, imported data before the cutoff date will also be ignored if it happens before the cutoff date you specify.
While you could already change this using the Field Mapping tool in our Salesforce app, we changed the default mapping of addresses from Elevent into Other Address. The carefully collected addresses of contacts in Salesforce are often more valued than the billing address from purchases; by changing this default, we tread more carefully around addresses that might already exist.
The calculated values for tangible items wasn't being populated
Has no noticeable effect other than future-proofing.
WordPress Plugin v1.3.1
Bug fixes
[elevent_promo_event_date] so it properly shows a date range instead of individual dates for events that are offered on more than 3 days.We've added a new report to make it easier to preview everyone who should be attending all of your day's events, for a single day or a date range. The Showtime Orders report is a great way to prep your on the ground staff for the entirety of attendance expected.
This is an immensely useful report - it'll show you in any order you imagine - everyone you expect to see today or over a range of dates. You'll see each purchase, ticket owner, and how many of each type of ticket they have.
Sort it by Showtime to get a chronological list of everyone in order you expect them to arrive. You can look at everyone you expect to arrive everywhere or filter it by venue or a single showtime.
Export and print it out for any on-the-ground staffers who don't have an Elevent login with reporting permission.
Learn everything you ever wanted to know about the Showtime Order report here.